4 ways retail and consumer goods can close the service excellence gap

Here’s how to best deploy AI and ensure your customer service drives business success.

Is your service "good enough" or truly excellent? While many brands believe their service is outstanding, only 31% of retailers and 38% of consumer goods companies hit the 80% CSAT benchmark that drives real loyalty. In a market where 54% of customers will switch brands after one poor experience, the gap between mediocre and excellent is your biggest risk—and your greatest opportunity.

Our latest State of Service for Retail and Consumer Goods report explores how industry leaders are leveraging AI agents to bridge this gap. Discover four actionable ways to quantify ROI, break down data silos, and empower your frontline staff with AI to turn every service touchpoint into a revenue driver.

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